Product Owner

Professional Scrum Product-Owner

Programació web entorn Client (HTML5, CSS3, JS, JQuery)

Curso básico de Marketing Digital impartido por Google.

The postgraduate diploma in Marketing & Management has been focused on developing marketing research methods and strategy skills for the managerial decision making process in order to create a successful organization. The field of work ranges from marketing management, new product development, strategic marketing, international marketing, advertising, web-marketing, project and quality management as well as several workshops and projects. Result H2.1

Ragioniere perito commerciale indirizzo IGEA. Commercial Technical Institute in Economic Business Law with Computer Sciences Accountancy, Law, German, English, Financial Math. Result: 52/60.

Short term contract within the web project management team in order to complete the delivery of 13th websites on the deadline. Main responsibilities:
test the webs on both the testing and the production environment on all devices: desktop, mobile, tablet. Reproduce user behavior.
Upload, check and fix images and SEO
Identify, document and appropriately escalate issues, bugs or technical problems
Work with the development team to establish, document and follow a release process that is aligned with our objectives, methodologies and quality standards.

E-commerce platform Product Owner for Key clients with a high level of knowledge of web-based technology and marketing skills. Responsible for supporting web-stores of premium clients: SunGlassHut, Peak Performance, Tiger of Sweden, By Malene Birger, Matinique, PartTwo, Inwear, Cottonfield, Jackpot and TOUS.
Responsibilities: communication and organizational skills to host weekly calls and meetings with web-stores managers, answer to technical queries and give a rapid and effective response in critical situations. Creating a strong and loyal relationship with the client based on trust and esteem. Platform troubleshoot and testing, work with several internal resources, coordinate and influence peers, communicate issues to cross-functional colleagues and partners, facilitate dialogue through to resolution, pushing tickets to resolution within SLA with Agile methodology (Kaizen and Scrums). Identify opportunities: cross and up-selling to grow the client´s business and the company’s fees using web marketing, web analytics and reporting tools.
Main Achievements: In the first year after having self-learned the in-house platform I was given the key clients, managing up to 9 brands at once of which the client satisfaction survey went up from 4.7 to 6.3 points. In my 2nd year I successfully launched the new order management platform on my own with a new key client SunGlassHut (Luxottica) getting a score of 8 points over 10 from the client satisfaction survey.

Responsible for ensuring that the appropriate customer satisfaction targets (SLA) were met through an effective resource management (of 130 agents for several accounts). Producing and maintaining statistical reports and other information required by managers and HR for the to efficient running of the Contact Centre. Managing shift patterns and holiday requests appropriate to the call profiles forecasted and the resources available also during unexpected increases in call volumes. Handling the leave process and resource review action plans. Modelling and support the successful implementation of any new business. Build and retain relationships and clear communication with internal and external clients, attending weekly meetings with the managers to understand their business demands and ongoing change, providing advice and guidance. Responsible for the trainings and for maintain documentation updated and published as necessary.
First 6 months Software and Hardware Technical Support for GSK. Providing resolution to Help Desk service requests within a timely manner, demonstrating technical expertise and exceptional customer service skills, working under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

First level helpdesk on site for 160 employees. Generating reports for the Management Control and Budgeting Department. Purchase for the CEO, IT, Financial and Accountant Department. Profit and Loss and balance sheet data entry.

Working closely with the CEO on finding the right solutions to represent and promote the company brand, vision and mission. Conceiving and preparing presentations, catalogues, brochures, manuals, leaflets, gifts and merchandising. Web master and web designer (Dreamweaver, Flash, HTML). Graphic designer: creation of the logos for the company and its brands and other images and photo editing (Illustrator, Photoshop). Co-organizing fairs and exhibitions. Outlining the customer value proposition statement for your market: who is the ideal customer? What value your market offering offers this customer and how your offering is different? Acknowledging of the organization processes, products, point of strength and points of difference. Respecting tight deadlines.